OneUp Sales integration for recruitment call reporting

Recruitment calls tell an important part of your agency's performance story. TalentLynk connects call activity with OneUp, helping managers see the conversations behind their team's day-to-day work alongside the wider recruitment metrics they review.

Bring call volumes, talk time and call outcomes into your OneUp reporting workflow. Recruiters can keep making calls in TalentLynk while their activity supports clearer performance reviews, coaching conversations and team visibility.

Connect your phone activity with your reporting platform

OneUp Sales is a recruitment analytics and performance platform with dashboards, targets, leaderboards and reporting. It brings information from connected systems together so agencies can explore activity and performance in one place.

The TalentLynk integration provides the calling side of that picture. OneUp retrieves call activity from TalentLynk through a dedicated reporting connection, ready to use alongside information from your other connected tools.

Understand call volumes, talk time and outcomes

A call count is a useful starting point, but managers often need more context. TalentLynk makes call information available to OneUp so your reporting can distinguish between an attempted call, a connected conversation and a missed opportunity to speak.

• Inbound and outbound activity. Understand the direction of calls when reviewing recruiter activity.
• Talk time and total duration. Bring time spent on calls into your performance reporting.
• Call outcomes. Explore connected calls, missed calls, unanswered attempts and voicemail activity.
• Call dates and times. Review activity over the reporting periods that matter to your agency.
• Recruiter attribution. Connect call activity with the relevant TalentLynk user for individual and team reporting in OneUp.

Give reporting useful conversation context

Where available, call notes and links back to the call record can accompany the activity supplied to OneUp. These details help give a performance discussion more context than a total at the end of the week.

For example, a manager can use call activity to prepare a conversation about screening, client development or follow-up, then explore the relevant discussion in more detail when needed.

Spend less time assembling call reports

A connected reporting workflow helps your team move beyond repeatedly collecting call figures by hand. OneUp can retrieve TalentLynk call activity for the reporting periods it needs, supporting the dashboards and reports your agency chooses to build.

Agree the reporting views and refresh expectations during onboarding so everyone understands how call activity will be used. TalentLynk provides the call information; OneUp is where your agency brings it into its wider performance reporting.

Support better recruitment coaching conversations

• Daily team reviews: explore call activity and connected conversations alongside your chosen targets.
• Recruiter one-to-ones: use talk time and call outcomes as context for discussing the quality of follow-up.
• Management reporting: bring phone activity into OneUp alongside recruitment information from other connected systems.

Use the numbers to guide a useful discussion about your recruitment process, with conversation context available to support the next question.

Frequently asked questions

What is the OneUp integration with TalentLynk?

It is a reporting integration that lets OneUp retrieve TalentLynk call activity and associated user information. Your agency can use that information in its OneUp performance dashboards and reports.

Which call metrics can we bring into OneUp?

The integration makes call direction, dates, talk time, total duration, outcomes and recruiter attribution available. Call notes and links to call records can provide additional context where available.

How can OneUp support recruitment performance reporting?

OneUp provides dashboards, reporting, targets and leaderboards for recruitment teams. TalentLynk call activity can contribute to the metrics and views your agency configures in OneUp.

Can we use this alongside our recruitment CRM?

Yes. TalentLynk's recruitment communication workflows include CRM integrations such as Bullhorn and Vincere. OneUp adds a reporting connection for your TalentLynk call activity alongside those day-to-day workflows.

See TalentLynk and OneUp working together

Book a personalised demonstration to discuss recruitment call reporting, the activity your managers want to understand and how TalentLynk fits alongside OneUp.

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