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Firefish phone integration for recruitment agencies
A candidate screening call, a client briefing and an interview update can all happen before a recruiter has time to finish their CRM notes. TalentLynk connects calling and messaging with Firefish, helping your team capture that activity as part of the conversation workflow.
Use your Firefish recruitment CRM alongside a phone system built for recruiters. Start calls with click-to-call, log communication against linked records and turn discussions into AI call notes that are useful for the next person picking up the relationship.
Call candidates and clients from Firefish
The TalentLynk Chrome extension adds click-to-call to your Firefish workflow. Start a call from a phone number while keeping the person's CRM record close at hand, so you can concentrate on the discussion rather than copying numbers between tools.
Match conversations to existing Firefish candidates and client contacts using phone numbers or email addresses. Connecting the conversation to the right person helps your team find the context behind an inbound enquiry or a follow-up call.
Keep recruitment call logging consistent
Log inbound and outbound call activity as Firefish communication notes, with useful details such as call timing, duration and recording links. Choose how your team handles short calls, missed calls and unanswered outbound calls.
Map TalentLynk activity to the communication types your agency uses in Firefish. Candidate calls and client conversations can follow their relevant categories, helping recruiters keep a clear history of screening, relationship building and follow-up activity.
Turn conversations into AI call notes
Generate AI summaries of recruitment calls and sync the notes to linked Firefish records. Capture the main discussion points while they are fresh, then review and edit the generated note to reflect the details your team needs.
Keep the synced note up to date as you refine it. When enabled, call transcripts can sit alongside the summary, making it easier to return to the detail behind a candidate's requirements or a client's hiring brief.
Connect SMS, WhatsApp and email activity
Recruitment conversations often continue after the phone call. Keep SMS, WhatsApp and email activity connected to Firefish so interview arrangements, candidate updates and client replies form part of the same relationship history.
Choose the channels you want to log and whether message content accompanies the activity. These controls let your agency shape how much context is recorded for future conversations.
A clearer handover between recruiters
- Before a screening call: connect the conversation to the existing Firefish candidate record.
- After a client briefing: capture the discussion in an AI summary that your recruiter can review.
- Between follow-ups: keep calls and messages with the linked person so colleagues can understand the latest activity.
Frequently asked questions
Can I use click-to-call with Firefish?
Yes. TalentLynk's Chrome extension lets recruiters start calls from phone numbers in their Firefish workflow, with call activity connected to the relevant linked CRM record.
How does Firefish call logging work with TalentLynk?
TalentLynk records selected call activity as communication notes in Firefish. Your agency can choose the activity to log and map it to the communication types used for candidates and client contacts.
Can we edit AI notes before sharing the final context?
Recruiters can review and edit generated call notes and keep the synced Firefish note up to date. This helps turn a conversation summary into a useful record for the team.
See TalentLynk working with Firefish
Book a personalised demonstration of Firefish calling, communication logging and AI notes using the recruitment workflows that matter to your agency.
